Refund Policy

All Refunds
There will be a $10.00 processing fee on all refunds.

Custom Graphics, 3D Animation, and Website Design
Due to the nature and subjectivity of Custom Graphics, 3D Animation, and Website Development, there will be absolutely no refunds, unless the animation or website fails to provide requested functionality. This will be determined by VirtualLNK on a case by case basis. Further questions can be directed to support.

Logo Design
We want you to be completely satisfied with your new product or company logo. Therefore we are offering a full money back guarantee. But, you will not be eligible for a refund if:
  • You have requested revisions to any of the initial designs.
  • You have approved your logo design.
  • The company we are making the logo design for closes, changes their name, or industry.
  • The project was canceled for a reason unrelated to our logo design.
  • We do not hear back from you for more than one month.

Icon Collections
Since all of the icons provided in our icon collections can be viewed via our online PDF's, there will be no refunds unless the icons fail to show up or work correctly. You can be assured that each of our icons has been tested by our Quality Assurance Team, but if such an event occurs, we will attempt to correct the problem and send you an update. If you are still not satisfied, a complete refund will be issued minus our processing fee.

How the Funds will be Transferred
If you have paid using your credit card - the funds will be transferred back to your credit card account. It may take up to six business days before the money will appear on your account.

If you have paid using a check or a money order, your refund will be sent to you by check.